How to Ride with WAV and Request Reimbursement

Uber is now offering reimbursement for wheelchair-accessible (WAV) rides. If you recently took a (WAV) trip within the Vancouver Lower Mainland and Fraser Valley areas in a taxicab unaffiliated with Uber, you may be eligible for a reimbursement.

Reimbursement is only available for trips completed within the Vancouver Lower Mainland and Fraser Valley areas, including:

• Abbotsford
• Chilliwack
• City of Burnaby
• City of Coquitlam
• City of Delta
• City of Langley
• City of Maple Ridge
• City of New Westminster
• City of North Vancouver
• City of Pitt Meadows
• City of Port Coquitlam
• City of Port Moody
• City of Richmond
• City of Surrey
• City of Vancouver
• City of White Rock
• District of North Vancouver
• District of West Vancouver
• Harrison Hot Springs
• Kent
• Township of Langley
• Tsawwassen First Nation.

How to request WAV

Open the app and enter your destination in the “Where to?” box. Once you confirm your pickup and destination addresses are correct, select WAV at the bottom of your screen. Then tap Confirm WAV.

A message will pop up with a link to a website where you can find contact details to request a wheelchair-accessible ride from local accessible taxicab options.

For fare difference reimbursement: Take a screenshot that clearly shows the pick-up and drop-off locations, along with the UberX fare.

How to be Reimbursed

1. Fill out all the information in this form.
2. Send your taxi trip receipt and a screenshot of the UberX fare to wav-canada-group@uber.com.
3. Make sure to include the date and time of your trip in the subject line and the pick-up and drop-off locations in the email body so we can verify your trip details.

Your taxi receipt should clearly show the fare, tips, taxes, and the pick-up and drop-off locations. The screenshot should show the UberX fare along with the pick-up and drop-off locations from the Uber app.

You will receive your reimbursement within 45 days through your preferred reimbursement method such as Uber Voucher. Tips are excluded from reimbursement. Trips completed more than 90 days ago are not eligible for reimbursement.

Please note: Uber reserves the right to withhold or deduct reimbursement payments that it determines or believes were fraudulent, illegal, in error, or in violation of terms or the agreement(s) between you and Uber.

FAQ

Are tips reimbursable?

No, tips are excluded from reimbursement

How long are trips eligible for fare difference reimbursement?

Trips that were completed more than 90 days ago are not eligible for reimbursement.

When will I receive my fare difference reimbursement?

You’ll receive your reimbursement within 45 days after submitting the required documents and sufficient information.

Where can I use my Uber Voucher?

An Uber Voucher can be redeemed for meals, groceries, other deliveries with Uber Eats, and rides with Uber.