Users who are blocked from ordering alcohol can enter an age verification process in order to get unblocked. This will be a re-entry point for users who may be a false positive or have reached the legal drinking age. Users who reach out to support will need to provide the following information:
- A close up of their photo ID with clearly legible text and photo
- The photo ID must include their date of birth
- A photo that clearly shows their face while also holding up the same photo ID
- Please make sure all text is legible in the ID photo and your face is visible in the selfie
Acceptable forms of ID include:
- Driver’s license
- Government photo ID card
- Passport