If you see an outstanding charge on your account, it could mean a payment didn’t go through. This can happen when:
- A payment method has insufficient funds
- Your request experienced an upcharge
- A technical issue caused your payment to fail
When an unsuccessful payment occurs, you may be unable to place an order or tip your delivery person.
To clear an outstanding payment:
- Open the app.
- The app will prompt you to choose a payment method for the charge.
- Follow the prompts to pay the balance or confirm that you’ll pay in cash to the next delivery person (if cash payments are available in your area.)
- If your digital payment method is declined, you’ll need to update it or select a different one.
If you have any trouble clearing the balance, fill out the form below after making sure the payment method you want to use is added to your account: